Support Bundle
Support Bundle collects system and configuration information which DataCore Support can use to diagnose an issue.
To create a Support Bundle:
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Choose Support Bundle from the SANcentral Tools menu. (Alternatively, click Start>Programs>DataCore Software>Support Bundle to open the Support Bundle dialog box.)
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In the dialog box, there is a listing of all the files and reports that can be collected. By default, all items are selected. Check boxes can be selected or cleared by double-clicking on the item. (Items that are not selected will not be part of the Support Bundle.)
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Click OK to start the collection of items which will make up the Support Bundle. A clock icon will appear to the left of an item while it is being collected. After the collection of an item completes, a green check mark will appear to the left of the item in the list.
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After the Support Bundle information has been collected, you will be asked whether to compress the files into a single zip file. The compressed file name contains the name of the storage server and a time stamp when the zip file was created. If you choose to compress the files or not, the support bundle can still be found in …Program Files (x86)DataCore SoftwareSANsymphonySupport… in a folder labelled with the storage server name and time stamp every time you run the Support Bundle tool.
Note: It is also possible to run the Support Bundle tool from the command line. From a CMD window, type “DcsSupportBundle -h” for options.