Technical Support
For answers to technical questions regarding SANsymphony™ storage virtualization software, visit the DataCore Support Home Page (http://datacore.custhelp.com/) for answers to technical questions regarding DataCore™ products.
Support Plans
Registered customers with a valid premium support plan may use our Web support, phone or email for personal assistance. If you have a support plan, please fill out the Support Registration form on the Technical Support Web site ( http://www.datacore.com/index_frame.asp?frame_subnav_content=2) before requesting personal assistance. Your license number is required to submit the form. After submitting this form, you will receive a logon and password to access the SANsymphony Technical Support database and other important product information, and will be able to download any software updates for this product.
DataCore offers support plans and personal assistance for its products for a nominal fee. To learn about support policies and plans and purchase a support plan, visit the DataCore Web site ( http://www.datacore.com/) or contact your DataCore Sales Representative for more information.
DataCore Technical Support shall be limited to products manufactured by DataCore Software. Technical support of products other than those manufactured by DataCore software, shall be the sole responsibility of the end-user or installer. Installation of non-qualified software or hardware (please reference our support Web site above for the current list) is at the sole risk of the end-user or installer.